Post Orders

Our Post Orders are documents which we generate for each and every one of our client properties before service starts. This document is the actual guide which the Patrol Officer or Guard uses to delineate his duties and responsibilities. We serve so many clients, all with various discrete rules and regulations, that it is simply impossible for any given Patrol Officer or Guard to retain the detail and substance of all of the rules for all of the client properties. These Post Orders are custom generated by PATROL ONE and approved by the client based upon the specific needs and requirements of the business or association.

Hotlists

Our Hotlisting system allows our clients to contact our Communications Center or office executives with short-term, account sensitive information which is, in turn, passed on to our field personnel. In addition, this information is recorded electronically, and a summary of the request and action is included in monthly activity reports issued to our clients on a 28-day basis.

Safelists

This system allows vehicles which would normally be in violation to be ignored by our patrolman. It may be used for any of the following:

• Long term guests
• New residents awaiting a permanent decal
• Current residents who are changing vehicles and awaiting a new permit
• Variances to the parking rules initiated by the Property Manager or a Board member for a particular vehicle(s)
• Initiated by the PATROL ONE Communications Officer after normal business hours or on a weekend or holiday when called by a resident who has a problem usually addressed by the Property Manager

Safelisting Window

When a vehicle is to be Safelisted, PATROL ONE needs to know what the association’s policy is with regard to the maximum number of days the subject vehicle may be Safelisted in a given period of time.

Ticket Window

The "Ticket Window" is simply the lookback period for citations within our integrated computer system. In english, this is how many days that a citation remains active in our system before it is archived. Many associations make parking rules which state something like: For any given vehicle, issue two warning citations before towing the vehicle on subsequent violations within a 180 day window. In this case, the Ticket Window is 180 days (6 months), after which the prior citations drop off of the record.

Inventory Window

The "Inventory Window" is just like the Ticket Window except that it deals with Inventories instead of Citations. An Inventory is a case where we note the fact that a vehicle is in Guest Parking and record the fact without actually issuing a citation to the vehicle. An Association may decide that a vehicle should be Inventoried on the 1st & 2nd days, cited on the 3rd day, and towed on the 4th day out of any 7 day period. In this case, the Inventory Window is 7 days, after which the Inventory is archived and dropped off of the record.

Reports

One of the key components of keeping our clients happy and making our job easier is good communication. In addition to our 24-hour Communications Center, we have devised a series of reports which are mailed monthly with our billing. These reports set the standard in the industry for the level and depth of information provided. Absolutely no one in the world can compete with our reporting systems; we guarantee it!

Activity Reports

This can be one of the most valuable reports we have to offer. Our ACTIVITY report is a chronologically sorted reports which gives you a per-inspection description of the activity we encountered while at your property. It included a record of every patrol inspection, every citation written, and every telephone call received which resulted in an action by PATROL ONE.

Recap Reports

Our RECAP Report is a record of every citation which has been written within the "Ticket Window" of the client, ordered by license plate and date/time. This report is invaluable to those who wish to track repeat offenders and chronic violators of your rules and regulations. These reports are also a valuable aid in those very infrequent times when we need to go to court and stand by our clients.

Hotlist/Safelist Reports

With each billing set, your office will receive a list of all active Hotlist & Safelist entries from the prior four weeks. This informs you when we took action on calls received by you during normal business hours. It also serves as a good reference tool for those times you can’t remember an exact date or time you called about an incident. We track the exact date and time of the computer entry, which in most cases is within five minutes of the time we received the call. As described above, Safelisting is an easy, convenient way to take care of those vehicles that deserve a temporary variance. At the end of each billing period, your office will receive a detailed copy of all vehicles which PATROL ONE has Safelisted throughout the last four weeks. This report includes the license, make, model, and color of the vehicle and the dates through which the Safelist was authorized.